Juan D | Sales Support | SharkHelpers

Profile & skills

International business manager with an emphasis on Europe and focused on areas of Finance, logistics, international trade, and customer service. I have experience in purchases, commercial, and customer service areas. fluent English, basic French, and native Spanish.

I am a quick learner, a passionate and hardworking person, and able to work as a part of a group or by myself.

professional

experience

Sales Admin

Shark Helpers - May 22- Current

Prospecting potential clients using tools such as LinkedIn Sales Navigator, Reply, and Rocketreach.
Used CRM system to follow up on potential leads, generate appointments for Area Sales Manager and help the team to close deals.
Identify and implement strategies to optimize the sales process.

Bilingual Agent

Teleperformance - Aug 20 - Jan 21

Customer service in English and Spanish for nationwide coverage for US-based companies.
Responsible for receiving contact from USA company’s customers to solve minor and escalated issues.
Responsible for maintaining a budget for refunds, replacement, compensations, delivery, and pick-up services.
Tracking package information, and setting deliveries and pickups through DHL, FedEx, UPS, and USPS systems.
Guide customers through the company's web page helping them and teaching them how to place orders, check balances and solve wrong charges issues.
Following up with multiple processes at the same time (calls, chats, emails) giving satisfactory answers to all of them

Sales Analyst

Tecnika Saray SA - Jun 17 - May 18

Promoting B2B Sales, creating prospects, and transforming them into potential buyers.
Studying new markets for the company.
Responsible of track company sales.
Making reports by periods.
Responsible for making cold calls to search for new clients.
Management assistance.

National and international administrative purchases Intern

STF Group SA - Sep 21 - March 22

Prospecting and analyzing different providers according to specific metrics and according to needs.
Develop and update the providers’ database.
Develop incoming leads into suppliers-qualified leads.
Follow-Up emails for prospects suppliers.
Schedule and assist conferences to receive the first information from the providers, analyze and negotiate payment condition terms, and create long-term relations that allow the company to obtain better rates.
Responsible for solving problems with administrative supplier bills.
Creating purchase orders and advance payments to national and international suppliers.

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Personal Entrepreneurship

Venecia´s Bakery -Mar 20 - Sep 21

Promoting B2C and B2B Sales, creating prospects, and transforming them into potential buyers.
In charge of the supply chain of production.
Responsible for the schedule of production.
Quality verification for all the products that were produced.
Responsible for marketing campaigns and networks and social media manager of the company.
In control of Cost, investment, and billing of the company.
Responsible for delivery logistics of the final product.

Hello, I Am

Juan D.

Sales support

Location