Frequently Asked Questions

What does Shark Helpers actually do?

We find, hire, and manage remote professionals from Colombia on your behalf,  handling sourcing, screening, payroll, benefits, equipment, and H.H.R.R follow-up. During the first weeks we monitor closely to make sure your hire is meeting expectations, and if something isn't right we can provide a replacement at no extra cost.


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Do you have candidates ready, or do you need to recruit from scratch?

For standard profiles like Customer Support or Executive Assistants, we maintain a portfolio of pre-vetted candidates ready to present quickly. For specialized roles, we run a full recruiting process and deliver a qualified shortlist within approximately 2 weeks.

How does your pricing work?

We charge you a plain fee that includes the collaborator salary, and benefits, pc, connectivity, project management, follow-up, emotional salary, and retention strategies. You don’t need a long-term contract, we charge you during the first 15 days of the period, renewing our relationship each month.

Do you charge a retainer or upfront recruitment fee?

No — we do not charge a retainer or a separate recruitment fee, as the cost of the process is included in our monthly fee. You only pay once someone is actively working for you.

What does your recruitment process look like?

We define the role together, then publish it through our channels and screen all candidates for English, soft skills, hard skills, and cultural fit through testing and one-on-one interviews. You receive a shortlist of the top candidates who have passed every stage, and you make the final hiring decision.


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Do you offer part-time positions?

Yes — we offer part-time (20 hours/week) and full-time (40 hours/week) arrangements. We can discuss the right setup based on your workload and role requirements.We offer part-time or full-time positions. Part-time is equivalent to 20 hours per week, 80 a month, and full time is 40 hours a week and 160 hours per month.

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How much control do I have over who gets hired?

Full control — we handle sourcing and screening so you only spend time on the strongest candidates, but the hiring decision is always yours. You can interview, run your own assessments, or request additional screening at any stage.You have full control during the recruitment process, we just test and present the most appropriate candidates, and you can interview or do further testing to determine which candidates fit better with your company.


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How do you verify English proficiency?

We apply automated testing and one-on-one interviews to verify both written and spoken communication, screening to B2 or C1 level per the CEFR standard. Most of our candidates reach upper-intermediate to advanced English, suitable for client-facing and technical roles.We apply automated testing and also one-to-one interviews to guarantee that our candidates have the industry standards for English communication. Most of our candidates are B2 or C1 according to the CEFR standard (Common European Framework of Reference for Languages).

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What benefits do your professionals receive?

Our professionals work under an independent contractor agreement and receive their salary in USD, plus extras that go well beyond the standard: 15 days of paid time off, private health insurance, and ongoing retention support including gifts, day-to-day remote assistance, and team recognition programs. This model gives both sides flexibility while ensuring our contractors are well compensated and genuinely looked after.


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Who manages the contract and payment with the professional?

Shark Helpers manages the contractor relationship end to end — we handle the independent contractor agreement, pay the professional in USD each month, and take care of all ongoing HR support. You focus on the work; we handle the rest.

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