.png)
.png)
.png)
.png)
Dedicated, responsible, dynamic, and creative customer service professional with strong adaptability and teamwork skills. Proactive in problem-solving and committed to delivering exceptional customer support via chat, email, and phone to achieve set goals and objectives.
•Handle daily communication with clients, respond promptly to their inquiries, and proactively solve emerging issues.
•Assist clients via chats, calls, and emails within the set SLAs.
•Resolve clients' inquiries about their banking transaction statuses, settlement times, and/or the creation of them.
•Assist clients with card declines or card cancelations when needed.
•Demonstrate a healthy balance of professionalism with empathy/patience.
•Participate in small projects such as the review of the public knowledge base to keep it up to date with the information.
•Complete service requests from start to finish, including frequent check-ins and closing the loop.
•Solve client issues independently where possible and escalate only when necessary.
•Assess bugs/issues reported by clients. When the need arises, create the appropriate tickets, file disputes, track updates on the reports, and alert other teams about any ongoing issues.
•File the appropriate feedback reports about the experiences or suggestions of clients.
.png)
.png)
• Provided prompt customer support with a professional, courteous, and patient attitude at a payment processor.
• Proactively memorized company products and services.
• Received 5-star customer satisfaction rating through chat, email, and voice communications.
• Worked on 3 chats at a time and sent follow up emails.
• Listened, diagnosed, and resolved users' issues by guiding them through step-by-step solutions.
• Assisted merchants in resolving account issues, ranging from basic login problems to complex payout-related challenges.
• Politely addressed customers complaints, escalating to management only when necessary.
• Assisted customers in the creation or making of changes to subscriptions, invoices, or payment links.
• Guided merchants through account onboarding.
• Provided vital assistance to merchants by meticulously verifying their account documentation, ensuring accuracy and completeness.
• Managed payment adjustments for credit company customers, optimizing financial arrangements.
• Informed customers about order denials and resolved app technical issues promptly.
.png)
2023
2017
.png){kind=small}
