Laura | Customer Support Representative

Degree on English Language and Arts, with experience in customer service and teaching.As an ecommerce customer service representative I respond to customer web inquiries regarding online merchandise and orders. I ensure prompt and proper resolution of customer queries regarding their shopping in Amazon, Best Buy and Ebay. Committed, Reliable and professional, Attentiveness, Organized, Motivated, Team Worker, Fast learner, Problem Solver, Proactive, Time management, Positive language.

professional

experience

Virtual Assistant

Prime Agents

Provide virtual assistance to customers all over the United States when it comes to the creation of shipping labels.
Help customers do a follow up of the current location of their packages.
Help customers find a resolution when their packages are either slow or lost in transit by the carrier.
Keep track of orders that failed and re-order them.
Check for refunded and cancelled orders and refund customers.
Complete lengthy daily tasks lists by prioritizing, multitasking and identifying time constraints.

Nov 21 - Current

English, science and arts teacher

Gimnasio los nogales - bilingual school

Planned and prepared appropriately the assigned courses and lectures
Planned and implemented effective classroom management practices
Provided opportunities for students to access and use current technology, resources, and information to solve problems
Engaged students in creative thinking

Jan 17 – Apr 18

Customer Care Agent

Teleperformance

Received and placed customer service telephone calls and chats.
Maintained solid customer relationships by handling questions and concerns with speed and professionalism.
Resolved customer complaints, managed database records, drafted status reports on customer service issues.
Data entry and research as required to troubleshoot customer problems

Oct 20 – May 21

Human resources assistant

COFINCAFE

Handling incoming calls and other communications
Managing filing system
Greeting clients and visitors as needed.
Updating paperwork, maintaining documents, and word processing.

Feb 12 – Feb 18

EDUCATION

academic
Record

Degree on English Language and Arts

Universidad del Quindío - Armenia, CO

2018

‍

Immersion in the management of the English language

Cultural Care Au Pair Exchange Program, US

2018

Other studies

BELLEVUE COLLEGE

Grammar Review 2 (Washington State) - 2018

SENA

Hotel management - 2012
Marketing rationale - 2010
Basic processes for customer service - 2010
Literacy with an emphasis on ICT - 2010

Fundación juan de armenia

Excel intermediate - 2012

2012 – 2018

‍

Hello, I Am

Laura L.

Customer support Representative

Location