Hello, I Am

Vanessa

Administrative Support

Location

Quindio, Colombia
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MY skills
PROFESSIONAL
SKILLS
Fully bilingual
Amazon Seller Central
Customer Support
Ebay

Profile & skills

Enthusiast graduate in Modern Languages with over one year of experience in the e-commerce industry. Likewise, great attitude to interact with customers and people in general.
As an eCommerce virtual assistant, I support the business with the product and research-based tasks, product image and listing optimization, sourcing for new products, and maintaining the health of the  account.

professional
experience

Administrative Support

GACCCA - Shark Helpers -Sep 22 - Current
  • Administrative support in dealing with Students' applications.
  • Help the director in qualifying candidates for Exchange Programs through interviews and document verification.
  • Supporting the company in adopting tools for improving processes.
  • Support students to guarantee their applications are accepted, and provide basic guidance during their exchange programs.

Ecommerce Assistant

Shark Helpers - May 21 - Current
  • Listed and promoted eBay products.
  • Manage  Amazon accounts.
  • Search for new products for sale.
  • Organize the products and check that the description and images are consistent with the products

English Teacher

Colombo Americano - Jul 19 – Dec 20
  • Provided English classes to children, teens, and adults.
  • Creation of pedagogical material.

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Customer Support

Teleperformance -July 20 - July 21
  • Provided information to the customers related to the products they wanted to purchase or the whereabouts of the ones they had already bought.
  • Ended customers' subscription to the products of the company.
  • Placed orders following the customers' desires.
    Attended calls, chats, and emails coming from the customers.

English Teacher

Fundación Por Un Quindío Bilingüe - Jan 19 – Jul 19
  • Provided English classes to teens, mainly.
  • Creation of pedagogical material.

education
EDUCATION
academic
Record

Bachelor's Degree in Modern Languages

University of Quindío - Armenia, CO.

2021

Communication in French

Servicio nacional de aprendizaje - Armenia, CO.
  • Communication in French A1.1/Pre-beginner
  • Communication in French A1/ Beginner

2017

Diploma course in English

University of Quindío - Armenia, CO.

2017

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