Hello, I Am

Aura Maria

Executive assistant

Location

Armenia, Colombia
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MY skills
PROFESSIONAL
SKILLS
Leadership
Fluent English
Hubspot CRM
Customer Service

Educational Coach and English Teacher with a Degree in Modern Languages, with experience in Montessori Methodology and Virtual Teaching. As a administrative assistant I am the first point of contact and the link between the manager and its customers, third parties and other employees, I am also responsible to manage all the incoming and outgoing calls, emails, correspondence, writing reports and presentations. In addition, I am coordinating all the internal resources for the execution of projects and ensuring they have been delivered on time, within scope and budget.

professional
experience

Customer Success Specialist

Dec 20 - Current

Business Atelier
  • General administrative tasks, including assisting in scheduling meetings, coordinating and organizing internal or external activities.
  • Serve as the initial point of contact between clients and the organization, welcoming, leading and showing a professional first impression.
  • Produce information by transcribing, formatting, introducing, editing, retrieving, copying, and transmitting physical and digital documents

Bilingual Interpreter

Jul 19 – Dec 19

Teleperformance
  • Interpreting conversations from English to Spanish, and Spanish to English; providing at the same time customer service.

Au Pair (Nanny)

Sep 14 – Sep 16

Cultural Care - Au Pair
  • General Infant-Care.
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Bilingual Guide

Feb 20 – Nov 20

Casa Montessori
  • Guide kids to use Montessori Material in English (Ages 0-2).
  • Teaching English as a Second Language to kids between the ages 3 and 12.

Sales and Customer Service Agent

Jun 19 – May 19

NGN Contact Center
  • Making and receiving calls providing Customer Service.
  • Making calls as a sales agent and receiving calls providing customer service agent.
education
EDUCATION
academic
Record

Deakin University - Victoria, Australia

Professional Resilience: Building Skills to Thrive at Work

2020

University of Quindío - Armenia, Quindío, Colombia

Bachelor Degree in Modern Languages

2014-2020

The College of Saint Rose - Albany, NY (USA)

  • Silver Bay Courses for Au Pairs and American Students AP104, 2016
  • Silver Bay Courses for Au Pairs and American Students AP115, 2015
  • Silver Bay Courses for Au Pairs and American Students, 2014
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