Carol

Profile & skills

I am a Virtual Assistant with experience as Customer Service in different campaigns for different kind of companies all over the United States.

As an ecommerce customer service representative I respond to customer web inquiries regarding online merchandise and orders. I ensure prompt and proper resolution of customer queries regarding their shopping in Amazon and Ebay.

professional

experience

Virtual Assistant

Prime Agents -Abr 21 - Current

Provide virtual assistance to customers all over the United States when it comes to the creation of shipping labels.
Help customers do a follow up of the current location of their packages.
Help customers find a resolution when their packages are either slow or lost in transit by the carrier.
Keep track of orders that failed and re-order them.
Check for refunded and cancelled orders and refund customers.
Complete lengthy daily tasks lists by prioritizing, multitasking and identifying time constraints.