Customer Success Representative

A Bar Above - Shark Helpers - Jun 22 - Current

• Communicating with customers through various channels, especially through email.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.
• Responding to customer inquiries, managing customer accounts, and resolving issues with the help of upper management.

Bilingual Customer Service Team Leader

Lean Solutions - May 21 – Jun 22

• Monitor the team’s performance and development throughout the month, coach reps, execute actions plans to improve any area of opportunity.

Bilingual Customer Service Representative

One Link Solutions - Jun 19 – Jan 20

• Provide Support to all customers in relations to possible issues, customers may have with the functionalities of the healthy smart watch (Fitbit).

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