Hello, I Am

Lina M.

Customer support

Location

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MY skills
PROFESSIONAL
SKILLS
Fully Bilingual
Customer Support
Data Management
Ecommerce Support

Profile & skills

I am a dynamic person and I always try to do my best, I am passionate and I love Languages. As an ecommerce customer service representative I respond to customer web inquiries regarding online merchandise and orders. I ensure prompt and proper resolution of customer queries regarding their shopping in Amazon and Ebay.

professional
experience

E-commerce customer service representative

Sharkhelpers - Jan 21 - Jan 2023
  • Attend emails from customers, guide and give information from products.
  • Respond in English or Spanish to any question regarding products.

Bilingual Agent

NGN contact center S.A - Sep 20 – Mar 21
  • Organize documents in English
  • Attend Customers
  • Organize portafolios
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education
EDUCATION
academic
Record

Modern Languages Professional

Universidad del Quindío - Armenia, CO

2021

Diploma in English

Universidad del Quindío - Armenia, CO

2013

Other Studies

  • Customer service Problem solving and troubleshooting -Linkedin Learning
  • Creating a positive customer experience -Linkedin Learning
  • Customer service: serving customers through chat and text --Linkedin Learning

2020 – 2022

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